Effective Date: [Insert Date]

This Refund Policy applies to all purchases made on eMailbase, an email marketing SaaS platform. By making a purchase on our platform, you agree to the terms outlined below.

1. Eligibility for Refunds

1.1 Refunds are only available for services that are canceled within 7 days of the initial payment. After this period, refunds will not be processed.

1.2 Refunds are only applicable to first-time purchases of subscription services. Subsequent renewals are non-refundable.

1.3 If you experience technical difficulties that prevent the proper use of our service and our support team is unable to resolve the issue, you may be eligible for a prorated refund based on the time remaining in your subscription.

2. Refund Process

2.1 To request a refund, please contact our customer support at support@eMailbase.net within the eligible period, providing the following details:

Full name (Email address associated with your account)

Order number

Reason for requesting the refund

2.2 Once we receive your refund request, we will review it within 7 business days. If approved, the refund will be processed back to the credit card used for the original transaction.

2.3 Refunds may take up to 10 business days to reflect on your statement, depending on your card issuer’s processing times.

3. Non-Refundable Situations

3.1 Refunds will not be issued under the following circumstances:

Services have been fully utilized during the subscription period.

Requests are made after the 14-day cancellation window.

Promotional or discounted subscriptions are not eligible for refunds.

3.2 Refunds will not apply to services that have been misused or violated any of the terms and conditions set forth in our [Terms of Service].

4. Chargebacks

4.1 In the case of a credit card chargeback, the customer account will be temporarily suspended while the matter is investigated. We encourage you to contact our support team to resolve any issues before initiating a chargeback.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website, and continued use of our services after such changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about our refund policy, please contact us at refund@eMailbase.net